Frequently Asked Questions
Back to Login- Cost Efficiency: Save up to 50% compared to buying traditional hardware.
- Scalability: Instantly upgrade your CPU, RAM, or storage as your needs grow.
- Zero Maintenance: We handle all hardware repairs, security patches, and background updates.
- Flexibility: Access your desktop and files from anywhere, on any device.
You can connect using the official Android Apps (available for Android TV and Android Boxes) or via any web browser using your unique Web URL. Simply enter the Username and Password provided by Alliance to start your session.
Because the processing happens in the cloud, you only need a basic entry-level device
- Devices: Android TV ( Requires a minimum of 2GB RAM -4GB RAM is highly recommended for smoother ,WIFI Keyboard and Mouse for TV and Android Box], Android Box, laptop, tablet, or thin client.
- Recommended Wireless Keyboard and Mouse :
- HP KM260 Wireless Keyboard and Mouse Combo
- Dell KM3322W Wireless Keyboard and Mouse Combo
- Logitech MK235 Wireless Keyboard and Mouse Combo
- Android Version Support: For mobile/TV, we officially support Android version 10 and above
- Internet: A stable connection is required. We recommend Alliance high-speed fibre-optic service for the best performance [Min Speed 20Mbps].
- Peripherals: Hardware like a monitor/TV, keyboard, and mouse are the user's responsibility [Please check the hardware combability, apps installation, Keyboard and mouse performance before subscription]
Yes. Unlike many competitors (such as other provider Cloud PC which is limited to Linux), Alliance Cloud PC supports both Windows and Linux environments.
Absolutely. Alliance manages centralized backups and security protocols. Your data remains protected and accessible even if your local physical device is lost, stolen, or damaged. Our platform is highly secure and compliant with SOC-II standards.
Data Security & User Responsibility Notice
We are committed to providing a highly secure computing environment designed to safeguard against cybersecurity threats, including unauthorized access and cyberattacks. The system is configured to ensure that the storage environment remains protected and reliable for all authorized users.
However, it is important to note that while we maintain robust security measures, we do not assume responsibility for data that is deleted, modified, or otherwise altered by the user. Users are solely responsible for managing their own data.
We strongly recommend that all users implement regular data backup practices to prevent any potential loss of important information.
Our dedicated infrastructure team manages all underlying hardware maintenance and software updates, significantly reducing your internal IT overhead.
Yes. We offer Add-on Services for users who require specialized configurations or additional resources beyond standard packages. These can be added to enhance your capabilities within our usage guidelines.
While traditional hardware can take weeks to procure, a new Alliance Cloud PC can be created and ready for use in as little bit time.
No. The Alliance Cloud PC is not compatible with high-end gaming. It is optimized for productivity and general tasks. For the best experience, we recommend using it for:
- Home & Office Work: Word processing, spreadsheets, and presentations.
- Drafting & Reading: Writing documents, reviewing PDFs, and research.
- Communication: Accessing emails (Outlook/Gmail) and messaging.
- Browsing & Media: Web surfing and watching videos on YouTube.
The Cloud PC is designed for efficiency and scalability in a professional or educational environment. High-end games require specialized dedicated graphics hardware and ultra-low latency that are not the focus of this productivity-based virtual solution.
No. There is no need to install separate Antivirus software. Alliance manages all security protocols, backups, and virus protection centrally. Your Cloud PC environment is monitored and protected by our infrastructure team, ensuring your data is safe without any extra setup or cost on your end.
Yes. You can upload and download your data directly from the local storage of the device you are using to run the Cloud PC. Whether you are connected via an Android TV, Android Box, or Thin Client, you can seamlessly transfer documents and files between your local hardware and the cloud environment.
To access files on your Android-based TV or set-top box, you can use the Android apps listed below, which are easily downloadable from the Google Play Store on your device:
Recommended File Managers: Solid Explorer or FX File Explorer are excellent for navigating local storage and accessing external USB drives or network folders.
No. You do not need to purchase a commercial license for Office to perform standard word processing or spreadsheet tasks.
What is the best free alternative available?
The best free alternative is to install LibreOffice on your Cloud PC.
If you encounter connection issues, please contact Alliance Support Desk [ Toll Free-1800 1200 300]. Our team can provide remote assistance to resolve setup or credential problems quickly.
Alliance Broadband provides 24/7 customer support and technical assistance for all its services, including the Cloud PC. You can reach their service desk through multiple channels depending on your region and needs:
Support Contact Channels
- Toll-Free Helpline: Call 1800-1200-300 for primary support across all regions.
· Online Support Tickets: Existing customers can register and track support tickets directly at the Alliance Service Desk.
· Regional Email Support:
· West Bengal & General: abspl@alliancebroadband.co.in
· South India (Kerala/Tamil Nadu): support.south@alliancebroadband.co.in
· Karnataka: support.blr@alliancebroadband.co.in
· If you need help downloading or installing LibreOffice on your virtual machine.
· If you are trying to configure a specific network drive to share between your local device and the cloud.